Privacy Policy
Verve Solution Architects, LLC ("VerveSA," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a demo, contact us, or use products and services we provide, including PractiFlo.
This Privacy Policy applies to information collected through our website, communications with us, and business interactions with us. It does not replace any separately executed services agreement, order form, or Business Associate Agreement.
Please do not submit emergency information or protected health information through general website forms unless a form specifically states that it is intended for that purpose.
Information We Collect
We may collect:
- Contact information such as your name, email address, phone number, company or practice name, and job title.
- Inquiry and demo information you submit through forms or communications with us.
- Website usage and technical information such as IP address, browser type, device information, referring URLs, and activity on our site.
- Communication preference and consent records, including email and SMS consent status where applicable.
- Customer data processed on behalf of a customer under a separate commercial agreement.
How We Use Information
We may use information to:
- operate, maintain, and improve our website, products, and services;
- respond to requests, schedule demos, and provide customer support;
- send service, operational, security, billing, account, and legal notices;
- send marketing communications where permitted by law and where you have provided the required consent;
- monitor, secure, troubleshoot, and enforce our agreements and policies;
- comply with law and protect our rights, users, customers, and the public.
SMS Communications
If you provide your mobile number and opt in, you agree to receive text messages from VerveSA or from a VerveSA customer using PractiFlo, as applicable. Message frequency varies. Message and data rates may apply. You can reply STOP to opt out and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties except vendors or service providers that help us deliver messages, provide support, secure the platform, or operate our services on our behalf.
We retain consent records and messaging preference records as needed for legal, operational, and compliance purposes.
Email Communications
We may send:
- Service or transactional emails, such as account notices, support responses, billing notices, security alerts, implementation updates, and other communications necessary to provide our services.
- Marketing emails, such as product updates, announcements, and promotional materials, where permitted by law.
You may opt out of marketing emails using the unsubscribe link in those emails. You may not be able to opt out of service or transactional emails that are necessary for account administration, security, legal compliance, or the delivery of requested services.
Customer Data, PHI, and BAA
Where VerveSA processes customer data, including protected health information, on behalf of a customer, such processing is governed by the applicable commercial agreement and any signed Business Associate Agreement, if applicable.
Our public website and general marketing/contact forms are not intended to receive protected health information unless expressly identified otherwise.
Sharing of Information
We may share information:
- with service providers that help us host, operate, secure, support, analyze, or improve our website and services;
- with communication, infrastructure, analytics, payment, and support providers acting on our behalf;
- with professional advisors, law enforcement, regulators, or courts where required by law or reasonably necessary to protect rights, safety, or property;
- in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.
We do not sell personal information in the ordinary course of our business.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, alteration, and disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our website and services are intended for adults acting on behalf of a business, organization, or practice. We do not knowingly collect personal information directly from children under 13 through our public website. If you believe a child under 13 has provided personal information to us, contact us and we will take reasonable steps to investigate and delete it where appropriate.
If you submit information about a minor in connection with healthcare-related workflows, you represent that you are authorized to do so and that any required parental or guardian consent has been obtained.
Your Choices
You may request to update or correct your information by contacting us. You may opt out of marketing communications as described above. You may also disable cookies through your browser settings, though some portions of the site may not function properly.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Your continued use of the site after an update becomes effective constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or our privacy practices, contact:
Verve Solution Architects, LLC30 N Gould St, Ste N
Sheridan, WY 82801
privacy@vervesolutionarchitects.com